REFUND POLICY

You can return any product purchased from us if it is damaged or defective upon arrival, or if you have received an incorrect item.

•  To return the product, you will have to notify us by sending an email at mfaisalrehman43@gmail.com with the Order ID and details of the product.

• Our customer care center agent will call you back in the next 24 hrs. If you have received an item that was damaged or defective upon arrival, you can return the item within 7 days

• Please attach the invoice received with the order or a photocopy of the invoice with the return for us to track your details.

• For all return shipments, the cost will be borne by the customer

• Items damaged by the customer will not be eligible for return or refund

• Items purchased on discounted prices will not be eligible for return or refund

• Refunds will only be processed once the item is received by Basic Drill